Privacy Policy

Effective October 31, 2026

Inviting us into your home or business is an act of trust. This policy explains what information Honey & Ivory Cleaning ("Honey & Ivory", "we", "us") collects, how we use it, who we share it with, and the choices you have. It applies to our website, honeyivorycleaning.com, our forms, text messages, emails, phone calls and cleaning services.

The short version

We collect what we need to quote, schedule, clean, bill and improve. We never sell your information. Access codes and details about your home are kept confidential. Your mobile number and texting consent are never shared for anyone else's marketing. You can ask us to see, correct or delete your information at any time.

1. Information we collect

Information you give us

Contact details: name, phone number, email address and preferred way to reach you.
Property details: address, gated community, property type, size, number of bedrooms and bathrooms, pets, and the condition of the home.
Service preferences: your cleaning checklist, preferred products, fragrance or allergy notes, rooms that are off-limits and how you like things done.
Access information: gate codes, door or lockbox codes, alarm instructions, key arrangements and parking notes.
Business details for commercial clients: company name, billing contact, site contacts and after-hours instructions.
Feedback: survey answers, reviews, complaints and compliments.
Communications: messages you send us by text, email, phone or our forms.
Referral information: the name of the person who referred you, so we can thank them.

Information collected automatically

Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, pages viewed and the date and time. We use it to keep the site running and secure.

Information from others

We may receive information from people who refer you to us, from payment processors confirming a payment, and, for job applicants only, from background check providers after you've given separate written permission.

2. How we use your information

To prepare estimates and quotes, and schedule walkthroughs and cleanings
To carry out your checklist and remember your preferences from visit to visit
To assign and send the right team members, and give them the access details they need for your visit
To send appointment reminders, arrival notices, invoices, receipts, tip links and satisfaction surveys
To answer questions, handle requests and resolve any concerns
To send specials and offers, only if you've agreed to receive them
To review the quality of our work, train our team and improve our services
To keep business, tax and insurance records, and meet legal obligations
To protect the safety and security of our clients, team and business

3. Text messages

If you opt in to texts, we use your mobile number to send the types of messages you chose: service and appointment texts, specials and offers, or job applicant texts. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. Full details are in our SMS / Text Message Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is the text messaging service provider that delivers our messages for us, which may use this information only to send our messages.

We do not sell your personal information, and we do not share it for targeted advertising. We share it only as follows:

Our team. Team members and the owners see only the information they need to serve your home or business.
Service providers who help us run the business and are allowed to use your information only to provide their service to us. These may include our website host, form processor, email provider, scheduling and customer-management software, text messaging provider, payment processor (such as Stripe), survey tools, bookkeeping and accounting software, and our insurance provider if a claim is made.
Legal and safety reasons. When required by law, court order or legal process, or to protect the rights, property or safety of our clients, team or others.
Business changes. If Honey & Ivory is sold or merged, client records may transfer to the new owner, who must honor this policy.
With your permission in any other case, for example when you ask us to coordinate with a property manager or rental host.

5. Your home, access codes and photos

Gate codes, lockbox codes, alarm details and keys are confidential. They are shared only with the team members assigned to your visit, stored in secured systems, and never written on paper left in vehicles.
Please don't send full alarm codes or card numbers by regular text or email. We'll agree on a secure way to share them.
We don't photograph you, your family, guests, documents, mail, screens or personal belongings.
We may take photos of completed work, damage we find, or issues to report (such as a leak) to document the job. These are kept in our records only. We will never post photos or describe your home publicly, including on social media, without your written permission.
We respect home security cameras and assume they may be recording. Please let us know if you have cameras in areas we clean.
Team members do not discuss one client's home or life with another client.

6. Payments and tips

Card payments and optional tips are processed by our payment processor (such as Stripe). Your full card number goes directly to the processor and is never stored by Honey & Ivory. We keep records of amounts paid, invoices and receipts for accounting and tax purposes. Tips are passed on to the team members who cleaned for you.

7. Job applicants

When you apply to work with us, we collect the information on our application, such as your contact details, availability, experience, work preferences and references. We use it only to evaluate your application, contact you and, if you join us, to manage our working relationship. We never ask for Social Security or bank details on our website. Background checks are run only after you receive a separate disclosure and sign a written authorization, as required by the Fair Credit Reporting Act.

8. Cookies and analytics

Our website doesn't use advertising cookies or sell browsing data. We may use privacy-friendly analytics that count visits and show which pages are useful, without building profiles of individual visitors. Our site does not respond to "Do Not Track" browser signals because it doesn't track you across other websites.

9. How long we keep it

Information	How long we keep it
Estimate requests that don't become clients	Up to 2 years, then deleted
Client profiles, checklists and job notes	While you're a client and up to 3 years afterward
Access codes and key arrangements	Deleted or returned within 30 days after service ends
Invoices, payments and tax records	As long as tax and accounting law requires (generally 5 to 7 years)
Texting consent and opt-out records	At least 5 years, to prove we honored your choices
Job applications not hired	Up to 2 years

10. Security

We use reasonable safeguards to protect your information, including password-protected and access-limited systems, sharing access details only with the assigned team, and choosing reputable service providers. No system is perfectly secure. If we learn of a breach affecting your personal information, we'll notify you as required by Florida law (section 501.171, Florida Statutes).

11. Your choices and rights

Wherever you live, you can ask us to:

Tell you what personal information we have about you, and give you a copy
Correct anything that's wrong or out of date
Delete your information, unless we must keep it for legal, tax or insurance reasons
Stop sending you marketing texts or emails (reply STOP to texts, or use the unsubscribe link in emails)

To make a request, contact us using the details below. We'll confirm your identity and respond within 30 days. We won't treat you differently for using any of these rights.

12. Children

Our website and services are meant for adults. We don't knowingly collect personal information from children under 13. Applicants must be at least 18. If you believe a child has sent us information, contact us and we'll delete it.

13. Changes to this policy

We may update this policy as our business grows. We'll post the new version here with a new effective date, and let clients know about important changes by email or text.

14. Contact us

Honey & Ivory Cleaning, Lakewood Ranch, Florida
Email: Honeyivorycleaning@gmail.com
Phone: (502) 319-6089 (Erin) · (770) 871-1806 (Yolanda)