SMS / Text Message Terms
Honey & Ivory Cleaning ("Honey & Ivory", "we", "us") offers text messages so you can schedule, get reminders and hear about specials without playing phone tag. Texting is always optional. These terms explain what you're signing up for and how to stop at any time.
The short version
Program: Honey & Ivory Cleaning Text Messages
Message frequency varies. Message and data rates may apply.
Reply STOP to cancel at any time. Reply HELP for help.
Consent to receive texts is not a condition of purchase or of any service.
We never sell or share your mobile number or texting consent with anyone for their marketing.
1. Types of messages
We send three kinds of texts. Each one requires its own permission, and you can choose any, all or none of them.
| Message type | What it includes | Typical frequency |
|---|---|---|
| Service and appointment texts | Estimate scheduling, booking confirmations, a reminder the evening before your cleaning, an "on our way" text the morning of, a "job complete" note, your invoice or payment link, an optional link to tip your cleaners, and a short satisfaction survey. | About 2 to 6 messages per scheduled visit |
| Specials and offers (marketing) | Seasonal specials, holiday and move-season offers, referral rewards, openings in our schedule and company news. These may be sent using automated technology. | Up to 4 messages per month |
| Job applicant and team texts | For people who apply to work with us: interview scheduling, application updates and work opportunities. | Varies with your application |
2. How you sign up
You opt in by doing one of the following:
- Checking a texting box on one of our website forms. These boxes are never pre-checked, and each box names the type of messages it covers.
- Texting START or JOIN to our business text number.
- Telling us in writing (for example, on a signed service agreement or by email) that you want to receive texts.
After you sign up, we send one confirmation text, such as: "Honey & Ivory Cleaning: You're signed up for texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel."
By opting in, you confirm that you are the account holder for the mobile number, or have the account holder's permission, and that you are at least 18 years old.
3. How often we text
Message frequency varies. Service texts depend on how often you book. Marketing texts are limited to 4 per month. We send marketing texts only between 8:00 a.m. and 8:00 p.m. Eastern Time, and never more than 3 on the same topic in a 24-hour period.
4. How to stop (STOP)
Reply STOP to any message at any time. We also honor END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL and REVOKE, and any reasonable request to stop, by text, phone or email. You'll get one final text confirming you've been unsubscribed, and no more texts after that.
Replying STOP to our text number stops all texts from that number, including appointment reminders. If you'd like to keep appointment reminders but stop specials, just tell us and we'll update your preferences. To start again, reply START or UNSTOP.
5. Getting help (HELP)
Reply HELP to any message for help. You'll receive: "Honey & Ivory Cleaning: For help, call (502) 319-6089 or email Honeyivorycleaning@gmail.com. Msg & data rates may apply. Reply STOP to cancel."
6. Costs
We never charge for our texts. Message and data rates may apply depending on your mobile plan. Contact your wireless carrier with questions about your plan.
7. Privacy of your number
We do not sell, rent or share your mobile number, or your consent to receive text messages, with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except with the text messaging service provider that delivers our messages for us, which may use them only to provide that service. Read our full Privacy Policy.
8. The fine print
- Texts are available on major U.S. wireless carriers. Wireless carriers are not liable for delayed or undelivered messages.
- Delivery is not guaranteed. Please don't rely on texts alone for anything urgent. Call us instead.
- Don't text us sensitive information such as full card numbers or alarm codes. We'll arrange a secure way to share access details.
- If you change or give up your mobile number, please tell us or reply STOP first so texts don't go to the next owner of the number.
- We may change these terms. We'll post the updated version here with a new effective date, and tell subscribers about material changes by text.
- These terms are part of our Terms of Use.
9. Contact us
Honey & Ivory Cleaning, Lakewood Ranch, Florida
Phone: (502) 319-6089 (Erin) · (770) 871-1806 (Yolanda)
Email: Honeyivorycleaning@gmail.com